Customer Portal
Give customers secure access to their related information, requests, documents, and processes through a dedicated portal.
About this module
CHC ONE Customer Portal provides customers with a controlled digital channel for accessing information and processes related to them. Depending on the use case, customers can view their requests, create new requests, access relevant documents, and track processes shared with them. The portal can be configured alongside other CHC ONE modules such as Customer Management, Work & Request Management, and Document Management to support different industries and customer service models.
Benefits
- Provide customers with a controlled digital access channel
- Allow customers to track processes related to them
- Manage request creation and tracking through the portal
- Share relevant documents with customers in a centralized structure
- Work together with customer and request records
- Configure the portal experience for different customer groups
- Reduce processes handled through phone and email
- Adapt the portal to different industries and use cases
Customer Portal
Module Screens
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Customer Portal Manage customer requests, interactions and portal processes centrally from a single workspace.
Records shown on these screens are sample (demo) data.
Solutions
Solutions that include this module
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Shopping Malls & Retail
Manage shopping mall and retail operations on one platform, from visitor engagement to campaigns and prize draws.
Modules in this solution: Forms, Campaigns, Sweepstakes, CRM, Reports, Integrations, +1 modules
Together, let’s build the right CHC ONE for your business.
We listen to your needs and plan the most suitable module structure with you.
Platform & security
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Modular Architecture
Use only the modules you need and expand your platform as your requirements evolve.
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Secure Infrastructure
Manage your business processes on a centralized platform with authorization and controlled access.
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Multi-Company
Manage different businesses and organizations on a shared platform infrastructure with a multi-tenant architecture.
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Expert Support
Get support from the CHC team when needed, from setup through day-to-day use.